Die Cast Truck World Policies
Payment
Die Cast Truck World gladly accepts personal checks, money orders, bank checks and credit cards. The credit cards in which we accept are Visa, Mastercard, American Express and Discover. There will be a hold on all personal checks.
All New Jersey residents are subject to the appropriate sale tax rate of 7%.
There will be a $30.00 fee if in the event that a personal check is returned for any reason.
All checks and money orders must be made payable and sent to:
Die Cast Truck World
PO Box 632
Parlin, NJ 08859
Shipping & Handling
Die Cast Truck World ships its orders via UPS Standard Ground. All orders are shipped with insurance for the customers protection. Upon the customers request, we can have your order shipped to you quicker using a different option for additional cost. We will ship to the "lower 48" states for $10.00 for the first item and $2.00 each additional item. All telephone orders are given exact shipping rates. For orders going to Hawaii, Alaska, and any International orders the customer must contact Die Cast Truck World for exact shipping quotes.
"Special Shipping" is accepted by way of telephone orders only and exact shipping is charged.
Return
All sales of merchandise are final. However, if the customer should experience receiving defective merchandise, the customer must contact Die Cast Truck World by telephone within 10 days of receiving your order. As long as the defective merchandise is an in-stock item, Die Cast Truck World will replace it at no additional cost to the customer after receiving the damaged merchandise. If the product is not an in-stock item, the customer will have the choice of choosing another in-stock item at equal or lesser value to replace the defective merchandise. If the item that the customer chooses is higher than the original item, they must pay the difference. No credit is given if in the event that a lesser item is chosen.
All returns must be sent back to Die Cast Truck World the same way it was sent to the customer (the product in the Styrofoam container, original inner box, outer brown box, and the box that Die Cast Truck World used to ship the item to the customer). It is the customers financial responsibility for returning the defective merchandise to Die Cast Truck World. The customer will not be charged shipping and handling for a replacement of defective merchandise.
Please call 732-727-2800 to report defective merchandise in your order.
Any customer who knowingly and willingly places an order with Die Cast Truck World and then cancels the order will be subject to a 50% re-stocking fee.
Privacy
At Die Cast Truck World it is our responsibility to respect & protect your privacy. Under NO circumstances will we disclose (transfer, sell, loan, or rent) our customers personal information to any third parties. Any information given to us by our customers about themselves is strictly confidential and guarded with the utmost care and security. Any and all information collected by our customers will be used in a manner in which they have consented to.
Furthermore, any and all information collected and received by Die Cast Truck World on our website and telephone & mail orders will be utilized by Die Cast Truck World for business purposes only for whom the sale is taken place for. Die Cast Truck World will not request any personal information about customers except when absolutely necessary (upon their approval) to process the sale for which the customer is making.
Security
At Die Cast Truck World, you can rest assure knowing that as one of our biggest responsibilities to our customers, is to provide them with the most safest and secure shopping experience.
Pre-Order
Pre-Orders are also gladly accepted but also encouraged. This can be done from the website or by contacting us directly. From the website, the customer will be required to download an order form in which they can print out and mail back to Die Cast Truck World with a deposit reserving them a certain quantity of an item. By way of telephone, we would take your order over the phone and your reservation would be valid that much quicker.
If the customer wishes to pay for their pre-order in the form of a check, they will be billed for the balance four weeks prior to the products arrival. If the customer wishes to pre-order with a credit card, we will then charge the customers credit card for the full amount thirty days to the products arrival.
Die Cast Truck World is not responsible for delays beyond our control.
Disclaimer
Please note that while all replicas are marvelous in appearance and finely detailed, they are considered collectibles and are not recommended for use by children. Die Cast Truck World is not liable for the product once it departs from our location, and it is received by the customer. All customers hold Die Cast Truck World harmless if in any event of an incident and / or accident when the product is given to children and / or used in a manner other than what the product was designed for.